🔒 Privacy Policy
Your privacy and data security are our top priorities. This policy explains how M-Bet Kenya collects, uses, and protects your personal information.
1. Introduction
M-Bet Kenya Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy applies to all personal data we process about you as a user of our services, whether you are a visitor to our website, a registered customer, or otherwise interact with us.
🔔 Important Notice
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect several types of information to provide and improve our services:
📋 Personal Information
Information that identifies you personally, including:
- Full name and date of birth
- Email address and phone number
- Residential address and postal code
- Identity document information (for verification)
- Payment information and financial details
- Username and password credentials
- Profile preferences and settings
💻 Technical Information
Automatically collected when you use our services:
- IP address and location data
- Device information (type, model, OS)
- Browser type and version
- Session information and cookies
- Page views and navigation patterns
- Time stamps and access logs
🎮 Gaming Information
Related to your gaming activities:
- Betting history and patterns
- Game preferences and statistics
- Transaction history
- Bonus and promotion usage
- Account balance and activity
- Customer support interactions
📞 Communication Information
Information from your interactions with us:
- Customer service communications
- Marketing preference selections
- Survey responses and feedback
- Social media interactions
- Email and SMS communications
3. How We Use Your Information
We use your personal information for the following purposes:
🎯 Service Provision
- Create and manage your account
- Process your bets and gaming activities
- Handle deposits and withdrawals
- Provide customer support services
- Deliver bonuses and promotions
- Send important account notifications
🔒 Security & Compliance
- Verify your identity and age
- Prevent fraud and unauthorized access
- Comply with legal and regulatory requirements
- Conduct security monitoring and investigations
- Implement responsible gambling measures
- Maintain audit trails and records
📈 Service Improvement
- Analyze usage patterns and preferences
- Improve our website and services
- Develop new features and games
- Personalize your gaming experience
- Conduct market research and analysis
- Test new technologies and features
📢 Marketing & Communication
- Send promotional offers and updates (with consent)
- Provide personalized recommendations
- Communicate about new games and features
- Conduct customer satisfaction surveys
- Share relevant gaming news and tips
- Invite you to special events or tournaments
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
5. Data Security
We implement comprehensive security measures to protect your personal information:
🔐 Encryption
All data transmission is protected with 256-bit SSL encryption, ensuring your information is secure during transfer.
🛡️ Access Controls
Strict access controls ensure only authorized personnel can access your personal information on a need-to-know basis.
🔥 Firewall Protection
Advanced firewall systems protect our servers from unauthorized access and cyber attacks.
📊 Regular Monitoring
Continuous monitoring systems detect and respond to potential security threats in real-time.
🔍 Security Audits
Regular security audits and penetration testing ensure our systems remain secure and up-to-date.
💾 Data Backup
Secure data backup systems ensure your information is protected against data loss.
⚠️ Important Security Notice
While we implement robust security measures, no system is 100% secure. You also play a role in protecting your information by:
- Using strong, unique passwords
- Not sharing your login credentials
- Logging out of your account when finished
- Reporting suspicious activities immediately
- Keeping your devices and software updated
6. Your Privacy Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
👁️ Right to Access
You have the right to request copies of your personal data and information about how we process it.
✏️ Right to Rectification
You can request correction of inaccurate or incomplete personal information we hold about you.
🗑️ Right to Erasure
You may request deletion of your personal data under certain circumstances, subject to legal requirements.
⏸️ Right to Restrict Processing
You can request that we limit the processing of your personal data in specific situations.
📤 Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format.
❌ Right to Object
You may object to processing of your personal data for marketing purposes or legitimate interests.
🔧 How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.
✅ Identity Verification
For your security, we may require verification of your identity before processing certain requests. This helps us ensure that personal data is not disclosed to unauthorized persons.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
👤 Account Information
Retention Period: Duration of account + 7 years after closure
Required for regulatory compliance and dispute resolution.
💰 Transaction Records
Retention Period: 7 years from transaction date
Required for financial record-keeping and regulatory compliance.
🎮 Gaming History
Retention Period: 7 years from last activity
Required for responsible gambling monitoring and dispute resolution.
📞 Communication Records
Retention Period: 3 years from communication date
Maintained for quality assurance and customer service improvement.
📊 Analytics Data
Retention Period: 26 months from collection
Used for service improvement and business analytics.
🔒 Security Logs
Retention Period: 1 year from log date
Maintained for security monitoring and incident investigation.
📋 Retention Criteria
Our retention periods are based on:
- Legal and regulatory requirements
- Business operational needs
- Dispute resolution requirements
- Customer service obligations
- Security and fraud prevention
9. International Data Transfers
As a global service provider, we may transfer your personal data to countries outside Kenya:
🛡️ Transfer Safeguards
When transferring data internationally, we ensure adequate protection through:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules (BCRs)
- Certification schemes and codes of conduct
- Explicit consent where required
🌍 Transfer Locations
Your data may be transferred to and processed in:
- European Union: Payment processing and analytics
- United States: Cloud services and customer support
- United Kingdom: Gaming software and security services
- Other jurisdictions: As necessary for service provision
⚖️ Your Rights
You have the right to:
- Request information about international transfers
- Obtain a copy of safeguards in place
- Object to transfers in certain circumstances
- Lodge a complaint with supervisory authorities
10. Children's Privacy
🔞 Age Restrictions
Our services are strictly intended for adults aged 18 years and older. We do not knowingly collect personal information from minors under 18 years of age.
🛡️ Protection Measures
- Age verification during registration
- Identity document verification
- Regular monitoring for underage users
- Immediate account suspension if minors are detected
- Cooperation with parents and guardians
👨👩👧👦 Notice to Parents and Guardians
If you believe that your child has provided personal information to us, please contact us immediately. We will take steps to verify the user's age and, if necessary, delete the information and close the account.
11. Privacy Policy Updates
📝 How We Update This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
📢 How We Notify You
When we make significant changes to this policy, we will notify you by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
- In-app notifications for mobile users
📅 Version History
Updated data retention periods and added new cookie categories
Enhanced security measures and updated third-party integrations
Initial privacy policy version
12. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer: privacy@mbet-kenya.com
General Support: support@mbet-kenya.com
📱 Phone
Privacy Inquiries: +254 700 123 456 (Ext. 2)
Hours: Monday - Friday, 9:00 AM - 5:00 PM EAT
📍 Postal Address
M-Bet Kenya Limited
Privacy Officer
ABC Towers, Waiyaki Way
P.O. Box 12345-00100
Nairobi, Kenya
💬 Live Chat
Available 24/7 through our website and mobile app
Select "Privacy Inquiry" as your topic
⏰ Response Times
- Privacy inquiries: Within 5 business days
- Data requests: Within 30 days
- Urgent security matters: Within 24 hours
- General questions: Within 3 business days
🏛️ Regulatory Authority
If you are not satisfied with our response to your privacy concerns, you may also contact:
Office of the Data Protection Commissioner
P.O. Box 20137-00200
Nairobi, Kenya
Email: info@odpc.go.ke
Questions About Your Privacy?
Our Privacy Officer is here to help. Contact us for any questions about your data, privacy rights, or how we protect your information.